Before you order
A two-minute read that saves most of the questions we get. If you're unsure about anything, upload what you have: we check every file by hand.
What to know
- 1
Send the biggest file you have
Quality depends on pixels, not file size. The order page measures your file and only offers sizes it can print well, so you can't accidentally order a print that's too big for it.
- 2
Keep it RGB, with its colour profile
Adobe RGB, ProPhoto or sRGB are all fine. Don't convert to CMYK: our inks reach colours CMYK can't, and converting throws them away.
- 3
Screens glow, paper doesn't
Prints look a little darker and calmer than a bright screen. If the colour really matters, order a proof print first, or a sample pack to feel the papers.
- 4
Pick the paper for the work
Smooth matte papers suit drawings, watercolours and soft photographs. Lustre and gloss papers give deeper blacks and more punch. Not sure? Ask, or add a sample pack.
- 5
Check the shape
If your image is a different shape to the print, choose crop (trimmed evenly) or fit (white space added). You can rotate the image on the order page to get the most from the paper.
- 6
Think about a border
A white border makes framing, handling and signing easier. It's added outside your image size.
- 7
Timing
Most orders print in 3–5 business days, then go by tracked post rolled in a sturdy tube. Pick up from our Shepherds Flat studio is free.
- 8
If something's wrong
We check every file by hand before printing and will contact you if anything looks off. If a print arrives damaged or faulty, tell us within 14 days and we'll reprint or refund.
More detail on resolution and file types: Preparing your file. Papers and prices: Papers & prices.
Why print with us
Printed by a framer
We frame art every day, so we know how a print has to look and behave once it's behind glass. Your print can come straight to our framing bench too.
Archival materials
Epson UltraChrome pigment inks on archival Ilford Galerie papers, made to last for generations rather than fade in a few years.
A person checks every file
No print goes out unseen. We look at every file before it's printed and every print before it's packed.
Clear prices
You see the full price, delivery included, before you pay. No surprises.
Made for artists and photographers
Limited and open editions, artist's proofs, certificates of authenticity, trade pricing for repeat work, and art reproduction through our partner when you need your original captured.
Local and reachable
A real studio near Daylesford. Call or email and you'll talk to the person printing your work.